Terms and Conditions

Shipping

Orders generally take 1-2 days to complete prior to shipment.  We ship almost all of our orders through USPS First Class which adds around 1-3 business days to your turnaround time depending upon your location.  These times may be longer during holidays and summer.

At the time your order is shipped, you will receive a shipping confirmation email with a tracking number.  Your tracking number may take up to 24 hours to update.

 

International Shipping

All prices are in US dollars and are subject to currency conversion by our payment processor.  Import duties and taxes are not included in the item price or shipping charges. These charges are the buyers responsibility.  Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.  These charges are normally collected by the delivering company or when you pick the item up. Do not confuse them for additional shipping charges on our behalf.

 

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Order Changes and Cancelations

We are happy to change or cancel your order as long as we have not shipped it yet. This depends on the time you place your order as well as the time you ask for a change. Contact us as soon as possible so we can help!

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Returns and Exchanges

If you are unhappy with your purchase, we are happy to refund your money, minus all shipping charges, and a 15% restocking fee, provided the items are in original, unwashed, unused condition. Items must be returned within 14 days of purchase. Please contact us prior to making a return. Due the fact that Coddled Canine Products are made for direct contact with pet urine and feces, we are unable to give refunds on any item that has been used by your pet.

We do NOT accept returns on custom orders.

All Refunds will be made with the same payments used to place the original order.